Donor Privacy Policy

Boys & Girls Clubs of Delaware Donor Privacy Policy

Our Commitment to our Donors

Boys & Girls Clubs of Delaware (BGCDE) believes in safeguarding personal information and ensuring that privacy is respected and protected for donors, local Boys & Girls Clubs, all youth, volunteers, vendors and members of the Alumni & Friends Association. We will use personal information to keep donors, friends, vendors, volunteers and alumni informed of our activities including our programs, special events and funding needs. We respect all requests to remain anonymous. We will always provide an “opt-out” procedure for donors and others who receive such materials to request that their names be deleted from similar mailings, phone calls, faxes or electronic communications in the future. Donors, friends, volunteers and alumni may contact BGCDE at any time and we will gladly accommodate your preferences. Individuals may choose to opt out of electronic communication including emails and faxes. Individuals may also request that their record be flagged as “Do Not Call”. BGCDE will honor all or a combination of these “opt out” preferences.

DONOR INFORMATION

Sharing

BGCDE will not sell, trade, rent or exchange its donor list and donor’s personal information with any other organization.
BGCDE will not sell, trade, rent or exchange any donor lists from any Boys & Girls Clubs.
From time to time BGCDE will share donor or prospective donor information with Clubs to ensure collaborative efforts.
BGCDE never sends out mailings on behalf of other organizations.
BGCDE expects vendors to uphold privacy guidelines. If data is shared, a Non-Disclosure Agreement will be entered into with the vendor and the sharing of data is prevented by contract stipulations that are present in contacts between BGCA and our vendors.

Collection of Data

BGCDE collects personal data through event registration, email subscription, online donation services, postal mail, wire transfer, phone and other electronic means. We only collect this information when users submit it voluntarily or through the public domain. If a user prefers not to submit such information online, they may contact BGCDE to determine an appropriate channel to transmit this information.

From these services, we may collect a person’s first name, last name, email address, company, position, secondary email address, address, city, state, zip code, and phone numbers (home, work, or mobile). We may collect event-specific information pertaining to a person’s attendance, meal preferences and guests. We may collect the provided name and email of a spouse, contributor or foundation to facilitate the recognition for a gift. This confidential information is kept on file for IRS purposes.
BGCDE complies with CANSPAM and at any time donors, volunteers, alumni and friends may “opt- out” or be removed from our contact lists and can unsubscribe to emails. BGCDE will discontinue contact with any person upon oral or written request. For questions regarding our privacy policy or to contact us to make an “opt-out” request please feel free to contact us at:

Boys & Girls Clubs of Delaware669 S. Union Street

669 S. Union Street

Wilmington, DE 19805

302-658-1870

BGCDE will maintain an electronic record in our database of all requests for discontinuance of contacts. Oral requests will be recorded in writing by BGCDE staff and will then be permanently recorded in the electronic donor database.

Storage of Data

Donor information is maintained in a password protected, secured database. Only authorized personnel have access to this information and only for appropriate business purposes. This information is shared with board members and authorized staff, only on a confidential and need-to-know basis.

On line Security and Enforcement

BGCDE has an online donor privacy policy. The policy may be viewed here BGCDE Online Donor Privacy Policy. This is a summarization of key points.

When we transfer and receive certain types of sensitive information such as online donations and account information, we direct visitors to a secure server, which communicates via SSL encryption and which has been designed to reduce the possibility of interception and hacking. You’ll know that you’re in a secure area of our website when the “http” portion of the BGCDE website address in your browser changes to “https.” The “s” stands for “secure.” “We operate secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary. Only authorized individuals, whom are required to comply with our privacy policy, have access to the information provided by our customers.
Cookies – “Cookies” may be used in connection with BGCDE’s digital properties, for targeted remarketing. A cookie is a small amount of identifier data that is sent to your browser from a web server and stored on your computer’s hard drive. By using cookies, information is potentially collected without your express knowledge. Most browsers are initially set to accept cookies but permit you to change the setting to refuse cookies or to be alerted when cookies are being sent. While refusal to accept cookies will not prevent the use of some portions of this site, other portions of this site may not function properly without cookies. You can reject cookies or cancel them by instructing your Web browser accordingly.
IP addresses – BGCDE may also collect IP addresses, domain names, and similar items regarding users of this site to measure the number of visits, pages visited, average time spent on this site, and similar items. BGCA may also use your IP address to diagnose problems with our server, to administer our website and for statistical metrics used to track website visitor traffic.
Credit Cards – BGCDE is compliant with The Payment Card Industry Data Security Standard (PCI DSS). This is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially this includes any merchant that has a Merchant ID (MID).
The Payment Card Industry Security Standards Council (PCI SSC) was launched on September 7, 2006 to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with focus on improving payment account security throughout the transaction process. The BGCDE finance department manually processes credit card refunds. At all times efforts are made to protect card numbers.
The PCI DSS is administered and managed by the PCI SSC (www.pcisecuritystandards.org), an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB). It is important to note, the payment brands and acquirers are responsible for enforcing compliance, not the PCI council. A copy of the PCI DSS is available here.
BGCDE does not store credit card numbers.
Credit card refunds are processed under strict guidelines.

Annual Report

BGCDE publishes a list of the names of donors over a designated amount in an annual report. Options for anonymous giving and “opt-out” selections are available. Please contact BGCDE for these requests.

BOYS & GIRLS CLUB /YOUTH INFORMATION

Any data maintained by BGCDE related to local Boys & Girls Club affiliates is considered confidential and proprietary and will not be shared with third parties without permission. BGCDE follows the standards set forth above to protect any data received as a result of dues or other payments to BGCDE.

BGCDE protects any child data in compliance with the Children’s Online Privacy Protection Act of 1998. BGCDE does not intend to collect personal information from children under the age of 13. While we encourage children to visit our site and learn more about our programs, we recommend, however, that parents approve and closely supervise the activity of their children at this and all other online sites. We urge children to check with their parents before entering information on any website and we urge parents to discuss with their children restrictions regarding the online release of personal information to anyone they don’t know.

Release of Information

BGCDE will not use pictures or names without a signed consent form.
BGCDE currently requires a signed parental/guardian release when utilizing kid’s stories for fundraising or marketing.
BGCDE may use the story of a child and use a fictitious name to protect their privacy.

EVENTS

Event attendee’s information

BGCDE may utilize a system to collect information about guests that are seated at event tables. This information may include name, email, company and address.
Guests may follow the “opt-out” options outlined in this policy.

PRIVACY ENFORCEMENT WITH VENDORS

If data is shared, a Non-Disclosure Agreement will be entered into with the vendor and the sharing of data is prevented by contract stipulations that are present in contacts between BGCDE and our vendors. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements.
BGCDE may also occasionally ask users to complete surveys for research purposes. There also may be services on our website that require you to fill out an online form or send BGCDE an e-mail message in order to utilize these services. BGCDE collects any information that you provide in such circumstances, including any personal information.

PRIVACY ENFORCEMENT WITH CORPORATIONS/EMPLOYEE GIVING

Some corporations support BGCDE through employee giving programs and campaigns. Generally these are managed by the corporation and are processed through payroll deduction.
BGCDE seeks permission from the corporation before adding any employees to the BGCDE database.
BGCDE may share cumulative giving totals, but will not share individual donor/employee names.
Employees may participate in matching gift programs with their employers. Matching gift requests are sent to the corporation for processing with the knowledge of the employee and the appropriate paperwork.

EMPLOYEE AND VOLUNTEER PRIVACY

Human Resources

The BGCDE Human Resources department ensures that all documents and paperwork that contain personal information, including social security numbers are protected at all times. The primary storage area for all personnel records is a confidential file room which is located in the BGCDE Human Resources department. This room also has a confidential fax and is only accessible by BGCDE HR staff.
All BGCDE Trustees and Board Members have annual background checks that are processed by the BGCDE Human Resources department, yet an external third-party specialist company actually runs the background checks.
All BGCDE employees undergo annual background checks.
Boys & Girls Clubs are required to run annual background checks as well on their employees and volunteers, and they may use several options, including the local Police Department or one of the professional external third-party companies that specialize in this area.

ABOUT OUR PRIVACY POLICY

This privacy policy may by updated from time to time. This policy was last updated in November 2014.

Existing BGCA Privacy Policies

Donor Bill of Rights

This was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits.

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:

To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.

III. To have access to the organization’s most recent financial statements.

To be assured their gifts will be used for the purposes for which they were given.
To receive appropriate acknowledgement and recognition.
To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.

VII. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.

VIII. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.

To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.